FAQs

The quickest way to order any of our products is directly online.

• Choose the product/publication
• Add to basket
• Click on your basket
• Check out
• Create your account for ICC 2 Go
• Complete the billing and shipping addresses
• Select your payment method
• Confirm your order

You will receive a message via e-mail summarizing your order.

Once your order is processed, you will receive an email letting you know that your invoice is available in the “My orders” section of your account.

If you purchase an eBook, you can find the link to download in the “My eBooks” section of your account.

Once you have logged in to ICC Knowledge 2 Go (enter e-mail address and password), you can click on “My account”. In this section, you can modify your contact details, see all the previous orders you placed and access your eBook links.

Simply click on the icon “Sign in”. Type your e-mail address and click on “Forgot your password?” The system will send you automatically a link to generate a new password. Minimum length of your password must be equal or greater than 8 characters. Leading and trailing spaces will be ignored.

This password can be modified when you click on “My account” and “change password”.

You can choose one of the following options:

• Quote: you can do an estimation of the products that you want to buy, a pro-forma invoice will be sent to you by e-mail. To pay the quote, you must place a new order and pay by credit card.
• Credit Card: You may pay with Visa, Mastercard, or American Express directly via our website.

For customers requiring a quotation/pro-forma invoice for their order, the whole order process can be carried out directly online. Once you get to the payment options, you should choose "quotation/pro-forma".

Your online order will be registered and a pro-forma invoice for the total order value will be saved in the “My orders” section of your account. 

To pay for the products, you must replace an order and pay directly online using a credit card. 

VAT depends on the product you purchase.

EU customers are requested to provide their intra-community VAT Number without which VAT as follows will apply. Since BREXIT, our UK customers should not mention any VAT number.

	VAT for French customers	EU customers with VAT number	EU customers without VAT number	Customers Outside Europe (since Brexit this category now includes UK)
eBooks*	5.5%	0	5.5%	0
	VAT for French customers	EU customers with VAT number	EU customers without VAT number	Customers Outside Europe (since Brexit this category now includes UK)
Books	5.5% total of book and shipping fee	0	5.5% total of book and shipping fee	0
	VAT for French customers	EU customers with VAT number	EU customers without VAT number	Customers Outside Europe
ICCA Online *training/certifiates	20%	0	20%	0

*Digital products will not include shipping fee.

All orders for paper publications are sent by Colissimo or Fedex. Kindly note that the cost is calculated automatically by the system according to the weight of the publication. The shipping cost includes the shipping cost and the handling cost (= preparation of the order). 

Standard: Colissimo

The shipping cost and delivery are managed by Colissimo per 500g and per country. For each order, you should allow 5-7 working days for the processing and preparation of your order. An email will be sent to you with tracking details as soon as your order has left our print house in France. For any questions, please contact customerservice@iccwbo.org. 

Express: FEDEX/TNT 

The shipping cost and delivery are managed by FEDEX/TNT per 500g and per country. For each order, you should allow 2-4 working days for the processing and preparation of your order. An email will be sent to you with tracking details as soon as your order has left our print house in France. For any questions, please contact customerservice@iccwbo.org. 

After the creation of your account click on “My account” and access the “Personal information” and click on “Edit” Profile. Whether you want to modify your current password or email always enable both options : “change password” and “change email”. Then, type your current and new passwords. Minimum length of your password must be equal or greater than 8 symbols. Leading and trailing spaces will be ignored. To confirm the change click on “Save”. You will then receive a confirmation email for your record. 

All of our printed publications are sent by Colissimo or Fedex( a door to door express delivery service). 

Standard: Colissimo 

The shipping cost and delivery are managed by Colissimo per 500g and per country. For each order, you should allow 5-7 working days for the processing and preparation of your order. An email will be sent to you with tracking details as soon as your order has left our print house in France. For any questions, please contact customerservice@iccwbo.org. 

Express: FEDEX/TNT 

The shipping cost and delivery are managed by FEDEX/TNT per 500g and per country. For each order, you should allow 2-4 working days for the processing and preparation of your order. An email will be sent to you with tracking details as soon as your order has left our print house in France. For any questions, please contact customerservice@iccwbo.org. 

Incoterms® 2020: All shipments of publications are processed in DDP (Delivery Duty Paid, as per the Incoterms® 2020 rule in force).

Customs regulations: Shipments to certain countries will require that our customers provide administrative paperwork to their customs authorities. For more information please contact your local customs authorities or contact the nearest UPS agency.

Discounts can be offered on bulk orders. Simply send us an e-mail mentioning the publication and the quantity required and we will be back in touch to follow up.

All ICC publications, software products and e-books are copyrighted by the International Chamber of Commerce, ICC. Accordingly, ICC holds all rights as defined by the French Code of Intellectual Property. No parts of our publications may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, scanning, recording or otherwise) without the prior written permission of ICC Services/Publications. If you wish to reproduce parts of an ICC publication, please contact us.

A number of ICC publications have been translated into various languages by ICC National Committees (particularly Incoterms® and Uniform Customs and Practice for Documentary Credits, UCP). If you are interested in a particular publication in your language, please contact the ICC National Committee in your country. Click here to find a contact in your region.

The quickest way to order any of our products is directly online.

• Choose the product/publication
• Add to basket
• Click on your basket
• Check out
• Create your account for ICC 2 Go
• Complete the billing and shipping addresses
• Select your payment method
• Confirm your order

You will receive a message via e-mail summarizing your order.

Once your order is processed, you will receive an email letting you know that your invoice is available in the “My orders” section of your account.

If you purchase an eBook, you can find the link to download in the “My eBooks” section of your account.

In case you select payment by bank transfer, kindly note that your order will be processed upon receipt of payment. 

Once you have logged in to ICC Knowledge 2 Go (enter e-mail address and password), you can click on “My account”. In this section, you can modify your contact details, see all the previous orders you placed and access your eBook links.

Simply click on the icon “Sign in”. Type your e-mail address and click on “Forgot password?” The system will send you automatically a link to generate a new password. Minimum length of your password must be equal or greater than 8 characters. Leading and trailing spaces will be ignored.

This password can be modified when you click on “My account” and “change password”.

You can choose one of the following options:

• Quote: you can do an estimation of the products that you want to buy, a pro-forma invoice will be sent to you by e-mail. 
• Credit Card: You may pay with Visa, Mastercard, or American Express online directly on our website.
• Bank Transfer: If your order is above €500, you have the option to pay by Bank Transfer. You will find the Bank details in order to make the transfer directly on the pro-forma invoice which will be sent to you by e-mail. The invoices can also be downloaded directly in your account. In order to process your order rapidly, you can forward us a copy of your transfer confirmation. 

For customers requiring a quotation/pro-forma invoice for their order, the whole order process must be carried out directly online. Once you get to the payment options, you should choose quotation/pro-forma.

Your online order will be registered and a pro-forma invoice for the total order value will be saved in the “My orders” section of your account. 

Our bank details can be found on the pro-forma invoice. In order to process your order rapidly, you can forward us a copy of your transfer confirmation. 

VAT depends on the product you purchase.

EU customers are requested to provide their intra-community VAT Number without which VAT as follows will apply. Since BREXIT, our UK customers should not mention any VAT number.

	VAT for French customers	EU customers with VAT number	EU customers without VAT number	Customers Outside Europe (since Brexit this category now includes UK)
eBooks*	5.5%	0	5.5%	0
	VAT for French customers	EU customers with VAT number	EU customers without VAT number	Customers Outside Europe (since Brexit this category now includes UK)
Books	5.5% total of book and shipping fee	0	5.5% total of book and shipping fee	0
	VAT for French customers	EU customers with VAT number	EU customers without VAT number	Customers Outside Europe
ICCA Online *training/certifiates	20%	0	20%	0

*Digital products will not include shipping fee.

After the creation of your account click on “My account” and access the “Personal information” and click on “Edit” Profile. Whether you want to modify your current password or email always enable both options : “change password” and “change email”. Then, type your current and new passwords. Minimum length of your password must be equal or greater than 8 symbols. Leading and trailing spaces will be ignored. To confirm the change click on “Save”. You will then receive a confirmation email for your record. 

An eBook is an electronic book that is meant to be read on a computer screen or hand-held device. You will not receive a pdf file. We use Adobe digital management (DRM) to protect our eBooks. Our eBooks are sent in the form of a one-time use link. The eBook link is for one user only. The eBook cannot be lent (one eBook link per user). 

ICC eBooks can be read on Windows® and Macintosh computers, iPads, Palm OS® PDAs and other devices. 

In the meanwhile, you can use these browsers to download DRM files:

• Firefox
• Microsoft Edge

• To save time: you can download and read your eBook immediately after receiving the link giving you access to the file.

• To save money: no handling or delivery charges.

• To save space on your bookshelf: you can store your own personal library of e-books on your PC, Laptop or hand-held device and your eBook remains on your computer when you are done reading it.

• You can take your whole electronic library with you when travelling with your laptop or hand-held device.

• You can highlight and add notes to your eBook.

• eBooks allow you to search for keywords / topics of particular interest to you.

A PDF eBook is a PDF file that is copyright-protected using Adobe^® DRM (Digital Rights Management). eBooks may also have certain permissions set to control if the eBook can be printed, copied or when it expires.

Adobe^® Digital Editions System requirements (If you have the latest version of Google Chrome, you won't be able to download any books that have Digital Rights Management (DRM). In the meanwhile, you can use these browsers to download DRM files:

• Firefox
• Microsoft Edge

Windows

Intel^® Pentium^® 4 processor or later
Windows^® 7 (32 or 64 bit running in 32-bit mode)
512MB of RAM (1GB recommended)
40MB of available hard-disk space

Mac OS

Intel Core™ Duo or faster processor
Mac OS X v10.8 or later
512MB of RAM (1GB recommended)
75MB of available hard-disk space

iPhones and iPads

Requires iOS 7.0 or later

If you've followed all the steps and still cannot load the DRM-protected PDF onto your eReader, you may need to re-authorize your eReader with the correct ADE sign in. DRM restricts the items from being shared with others. Adobe® Digital Editions ensures that your eBooks and other digital publications are not “locked” on one computer — they are assigned to you through your Adobe ID. If you have multiple Adobe Digital Editions accounts, make sure you are signed in to the correct one.

In order for you to sign in to Adobe Digital Editions with a different ID, you'll need to re-authorize your eReader.

Need more help? Here are more resources:

• Learn more about re-authorizing your eReader from Adobe's website here.

No, you do not need to be online to read eBooks. After the eBook is downloaded you can disconnect from the network and read it offline. For more detailed information or if you have problems downloading your eBooks, please refer to the Adboe Digital Editions (ADE) FAQs on the Adobe website.

eBooks are created for electronic use – to be "read on screen".

It is however possible to print a copy but due to copyright protection, the book will not print fully. Some text on the right hand side of each page will be cut off slightly.
If you need a printed copy, we suggest you purchase the print version of the publication.

Authorization errors

If you see one of the errors below, follow the steps in Adobe's official support page for details to fix authorization issues.

• E_AUTH_NOT_READY
• E_ADEPT_REQUEST_EXPIRED
• E_AUTH_USERID_INUSE

Other errors 

If you see an error that's not listed above, search for the error name in the official Adobe Digital Editions support page.

Upon receipt of payment, you will receive an email within 48 working hours with the login details to access the platform.

Kindly note that online courses are based on recorded sessions. 

All course materials are provided online through Learning Management System. There are no textbooks included.

12 months.

If you do not receive an email within 48 working hours of signing up for the course(s), kindly check your SPAM folder or contact us.

You will pay the events via the ticket purchase system Xing, your order and invoice will not be hosted in your ICC Knowlegde 2 Go personal profile, but within XING account.

Firstly, you can log in on XING to place your order so the order form will be automatically filled out. As a XING member you also have the option of downloading your ticket and invoice from the event's attendee area. In case you want to pass on your ticket to another person, you can do so in your personal attendee area as well. You'll also receive information about the event from the organiser. The attendee area can be found on the respective event page on XING. On the event website you'll also find our people2meet feature that gives you the opportunity to network with suggested attendees. It also works with our XING Events app.

Depending on the chosen payment method you'll receive your ticket immediately or shortly after the payment has been registered. For credit card, SOFORT, PayPal, direct debit or invoice, tickets are shipped immediately after you order them. For prepayment, tickets are shipped once payment has been registered. When you pay by bank transfer, please enter your invoice number as the payment reference so that we can assign the transfer. Please check your spam folder, in case you didn't receive any e-mail. If you still can't find your ticket, please contact our service team.

E-tickets are delivered as a PDF file via e-mail, paper tickets are posted. The postage costs are as follows:

• Paper tickets by post (Germany) (per order): EUR 3.90 (plus VAT)
• Paper tickets by post (EU) (per order): EUR 4.90

In some cases, organisers may send tickets to you directly. For some events, mobile tickets will also be sent. In this case, the confirmation e-mail will contain a QR code or a Passbook file (for Apple devices). As a XING member you also have the option of downloading your ticket and invoice from the event's attendee area. The attendee area can be found on the respective event page on XING.

In general, the organiser determines whether or not cancellations are permitted for the respective event. To send a cancellation request, please use the link that appears in your order confirmation e-mail. If a cancellation is possible, you will receive your refund within 14 working days of receipt of the cancellation request. Please note: cancellations usually incur a fee. In exceptional cases, the organiser may pay the fees. If you want to cancel individual tickets in your order and cancellation is permitted, please contact our support team. There are no cancellation fees for free events. For specific cases, please contact our event team.

Provided that no name is specified on the ticket, it can be passed on to another person.  In case your ticket is personalised, you can go to your personal attendee area on XING and change your data (name, surname, company and title) on your own. In case you don't have a XING account or didn't buy your ticket with the e-mail address of your XING account, please contact our support team to arrange a change of name. If "non-transferable" appears on the ticket next to your name, the ticket cannot be passed on or reassigned to another person.

During the ordering process you have the option to specify a password and thus create a new XING account. The advantages of creating an account when purchasing a ticket are explained in the next question.

Log in to your XING account and select your registered events in the Events section. You'll find your attendee area on the corresponding event page under Your Attendance.

For a data inquiry, please contact service team.You'll then receive a compilation of your data stored in the XING Events application via e-mail.

This information includes only the data processed by us in the context of the XING Events application. If you also wish to know which of your data is stored at XING, please request this data directly at the website.

If you find that the data stored at XING Events is not correct, you can easily correct it. All data relating to your ticket purchase can be edited on the XING event page under Your attendance (if the organiser permits the change of attendee data). If this does not get you any further, please contact our service team.

Simply contact service team and ask them to delete your data. You'll then receive an e-mail with a confirmation link with which you can complete the deletion. Please keep in mind that not only XING Events, but possibly also the event organiser processed your data. You should therefore also send a deletion request to the organiser of the event. This deletion only deletes your data at XING Events. If you also wish to delete your data at XING, please also contact  XING for the deletion.

You can reach our support team from Monday to Friday from 9:00 to 18:00 CET. The team answers your questions in German, English, French and Spanish. Write us via the support form to track your request. If you like, you can also contact us by phone from:

• Germany: 0800 264 26 36
• Austria: 0800 93 00 56
• Switzerland: 0800 00 18 82
• United Kingdom: 0800 612 15 22
• France: 0800 94 05 19
• Spain: 900 800 725
• International: +49 89 552 735 813

You have to create an account then you can find your free PDFs under your personal account ‘My Free PDFs’

No limit.

No, you cannot share the link of your Free PDFs.

The ICC Academy is a ground-breaking e-learning platform brought to you by the International Chamber of Commerce (ICC), the world’s business organization. It offers dynamic e-courses and specialised programmes on trade finance and cross border transactions designed by leading industry experts to meet the educational needs of banks, corporates and other organisations at the forefront of international trade.

12 months. This timeframe includes the completion of the final exam for certificate bundles – Global Trade Certificate (GTC), Certified Trade Finance Professional (CTFP), Export & Import Certificate (EIC) and Ethical Marketing & Advertising (EMA). Individual courses do not include a final exam.

Kindly note that online courses are based on recorded sessions. 

All our course materials are provided online through our Learning Management System (LMS). There are no textbooks included.

Registering for the Global Trade Certificate (GTC) or Certified Trade Finance Professional (CTFP) programmes will grant you access to every elective in the programme. Even after the final exam, all your courses will remain available until the end of your 12-months period.

No, the individual courses will not include the final exam and therefore cannot earn you an ICC Academy Certificate. The EMA is the only exception,as the programme is an e-course comprised of 6 lessons.

Yes, upon successful completion of an individual course, you will be issued a certificate of completion. This will not be available for our video series bundles.

Global Trade Certificate (GTC)

• 12 months’ access to the programme
• 6 core courses
• 8 electives
• 1 attempt at the final examination

Certified Trade Finance Professional (CTFP)

• 12 months’ access to the programme
• 5 core courses
• 6 electives
• 1 attempt at the final examination

Export & Import Certificate (EIC)

• 12 months’ access to the programme
• 5 core courses
• 1 attempt at the final examination

Ethical Marketing and Advertising (EMA)

• 12 months’ access to the programme
• 1 core course, comprising 6 lessons
• 1 attempt at the final examination (US$200)

Online Courses are based on recorded sessions. 

The timeframe This depends on your prior understanding of the course material and pace of learning. On average, the duration is as follows:

• Global Trade Certificate (GTC) – 3 hours for individual courses
• Certified Trade Finance Professional (CTFP) – 5 hours for individual courses
• Export & Import Certificate (EIC) – 3 hours for individual courses
• Ethical Marketing and Advertising (EMA) – 2 hours interactive course

Before taking the final exam, you must complete the following:

• Global Trade Certificate (GTC) – you must complete the 6 core courses and 3 electives.
• Certified Trade Finance Professional (CTFP) – you must complete the 5 core courses and 4 electives.
• Export/Import Certificate (EIC) – you must complete the 5 core courses.
• Ethical Marketing and Advertising (EMA) – you must complete the core course comprised of 6 lessons.

You will be granted access for 12 months to the courses/ certification you have purchased. To extend your access by another 12 months, you will need to purchase a certificate programme before the expiry of your access period. If your account has already expired you will need to contact us within six months of the expiry date.

See the Extension Section of this FAQ for additional information

If you do not receive an email within 48 working hours  after your subscription of signing up for the course, please kindly check your SPAM folder or email Helpdesk.

We recommend that you have at least +5 years of trade finance experience, or already certified via the ICC Academy’s Global Trade Certificate (GTC) or The London Institute of Banking and Finance’s (LIBF) CDCS, CSDG or CITF programmes.

• Global Trade Certificate (GTC) – 20 credits*
• Certified Trade Finance Professional (CTFP) – 24 credits*
• Export/Import Certificate (EIC) – N/A, there is no expiration date.
• Ethical Marketing and Advertising (EMA) – N/A, there is no expiration date.

*NOTE: the required credits must be earned before the end of the 3-year period, following the completion of the Global Trade Certificate (GTC) or Certified Trade Finance Professional (CTFP) programmes.

There are three methods of earning the required number of recertification credits:

• Purchasing the ICC Academy individual courses:

1. Global Trade Certificate (GTC) – 3 credits for individual courses
2. Certified Trade Finance Professional (CTFP) – 5 credits for individual courses
3. Export & Import Certificate (EIC) – 3 credits for individual courses

• Trade Finance Basic Bundle #1 – 3 credits

• Global Trade Certificate (GTC) – 3 points for individual courses
• Certified Trade Finance Professional (CTFP) – 5 points for individual courses
• Export/Import Certificate (EIC) – 3 points for individual courses

Yes, but only if the expiration date of your LIBF certificate is still within 6 months of your Certified Trade Finance Professional (CTFP) registration.

Not really, regardless of these certificates, all candidates must still complete our structured programme and take the final exam to receive the related certificates. However, visit our website for details about the special exemptions for existing LIBF and ICCA certificate holders.

The final exams can be taken at any time after you have completed the prerequisites. Remember, the final exams must be taken within the 12-months validity of your ICCA account. Below are the prerequisites for the final exams: Global Trade Certificate (GTC) – you must complete the 6 core courses and 3 electives. Certified Trade Finance Professional (CTFP) – you must complete the 5 core courses and 4 electives. Export/Import Certificate (EIC) – you must complete the 5 core courses. Ethical Marketing and Advertising (EMA) – you must complete the core course IMB NVOCC Bill of Lading (NBL) – you must complete the core course

After you have met the minimum prerequisites: simply register, login, test your equipment and schedule a session. If the exam is scheduled within the next 3 days, you will need to pay a US$5 express fee upon scheduling. You will receive additional details when the exam is available.

NOTE: Make sure you set your correct time zone in your account. Online exams are available 24/7 but must be completed within the 12-month account validity period.

The programme only allows one attempt.

To purchase a retake, please contact our Help Desk.

For full certification programme (GTC, CTFP, EIC, NBL, EMA) – Once you pass your final exam, the ICC Academy Certificate can be downloaded from your Learning Management System dashboard (under the Learning Paths section)

For individual e-courses – Once you complete all lessons of the e-course, you can download the Certificate of Completion from your Learning Management System dashboard (under Completed Courses section). For individual e-courses, there is no final exam.

To reactivate your account and maintain existing learning records, we advise you to renew your account within six months from your account expiry date. Kindly see the three renewal options below and contact our Help Desk:

• I have already passed my exam – You will need to purchase an item in our catalogue (minimum US$150)
• I have not yet passed my exam – You will need to purchase an item in our catalogue (minimum US$150), and pay a one-time late completion fee (US$200)
• I have failed my final exam – You will need to purchase an item in our catalogue (minimum US$150), and pay a one-time exam retake exam fee (US$200) *

*This will give you an additional attempt at the final examination.

To purchase an extension of your course, please contact our Help Desk.