ICC Model Online B2C Annexation
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Help CentreThis document is intended to accompany the ICC Model Online B2C General Conditions of Sale and provides supplementary information on requirements under the law of the EU and selected non-EU-countries regarding the establishment of a consumer-facing website for the sale of tangible goods online. It may be supplemented from time to time on the ICC website by the addition of new Member State Notes or non-EU Country Annexes.
Caution: Users of this document and the ICC model are advised that:
- Neither this document nor the ICC Model constitute legal advice.
- Users should consider the content as guidance and should seek legal advice in order to adapt their own conditions of sale to the local consumer laws of any intended consumers/clients.
- The guidance that follows should be checked for currency, as laws and regulations may
- change from time to time.
| Number of pages : | 46 |
| Publishing date : | 2020-08-10 |
| Language : | English |
| Format in cm : | 21*29.7 |
TABLE OF CONTENTS
INTRODUCTORY NOTE AND DISCLAIMER
PART ONE: WEBSITE PRESENTATION REQUIREMENTS
1. General information to be provided to the consumer
2. Information on the ordering process to be provided prior to the order being placed
3. Information on the sale contract to be provided before the consumer is bound by the contract
3.1 Requirements
3.2 Observations
3.3 Websites with limited space or time of display
4. Indication of price
5. Additional payments
6. Means of payment
7. Delivery restrictions
8. Geo-blocking and other discriminatory practices
9. Promotional offers and advertisement
10. Consumer reviews and endorsement
11. General conditions of online sale
12. Right of withdrawal
12.1 Withdrawal period
12.2 Exception to the right of withdrawal
12.3 Information on the right of withdrawal
12.4 Exercise of the right of withdrawal
12.5 Effects of withdrawal
12.6 Reimbursement of payment received by the consumer
12.7 Responsibility of the consumer for mishandling of goods during the withdrawal period
12.8 Obligation of the consumer in the event of withdrawal
13. Placing of the order
14. Language
15. Link to ODR platform and information on ADR entities
16. Confirmation of the contract concluded online
17. Privacy issues
17.1 Data protection ‘by design and by default’
17.2 Cookies
17.3 Privacy information
17.4 Consent
17.5 Privacy policy
18. Terms of use
18.1 Disclaimer
18.2 Unauthorised use
18.3 Intellectual property and trademarks
PART TWO: OTHER CONSUMER PROTECTION REQUIREMENTS
19. Conclusion of the contract
20. Requirements upon receipt of the order
21. Delivery
22. Risk of accidental damage or loss
23. Conformity of goods
23.1 Time limits
23.2 Replaced goods
23.3 Reimbursement of the price of goods
24. Commercial guarantee
25. Unfair terms in consumer contract.
26. Age requirements
27. Applicable law
28. Dispute resolution
29. Small claims procedure
EU MEMBER STATE NOTES ON EU REQUIREMENTS
ANNEX 1 – BRAZILIAN LAW REQUIREMENTS
PART ONE – WEBSITE PRESENTATION REQUIREMENTS
PART TWO – OTHER CONSUMER PROTECTION REQUIREMENTS
International Chamber of Commerce